Contact PawNest

We answer every message from a real person, usually within a few hours and always within 24. Choose the channel that works best for you.

Customer care

• Email: hello@buypawnest.shop
• Hours: Monday–Sunday, 08:00–20:00 CET
• Order help: Include your order number for the fastest reply

Press & partnerships

For press inquiries, wholesale, or brand partnerships, email hello@buypawnest.shop with the subject line “Partnership” and we’ll route your message to the right team.

Report a product issue

If a product arrived damaged or doesn’t meet our published quality standards, contact us within 30 days with a photo and we will replace it or refund you in full.