Frequently Asked Questions

Orders

Can I change or cancel my order? Yes, within one hour of placing it — email us right away.

Do you offer subscriptions? Auto-refill for food and litter is coming in 2026.

Are your foods vet-approved? Every food and treat is reviewed by a licensed veterinary nutritionist before we list it.

Do you sell for exotic pets? Currently we focus on dogs and cats. Small-animal ranges launch in 2026.

Do you ship internationally? Yes — US, UK, EU, and select worldwide destinations.

Will I pay customs? No customs fees for US, UK or EU addresses.

Do I need an account to order? No, guest checkout is available. An account lets you track orders and save a wishlist.